Refund Policy

At ViolationIQ LLC, we want you to be satisfied with your purchase. If you are not happy with the Service, we offer a straightforward refund policy.

30-day money-back guarantee

We offer a 30-day money-back guarantee on subscription plans and one-time case purchases. If you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and use their refund request flow, or
• Email us at support@violationiq.com with your order details and the reason for the refund.

What happens after a refund

Once approved, refunds are typically returned to your original payment method within 5–10 business days. If you received a refund for a subscription, your access to the Service will continue until the end of the current billing period or be terminated immediately, depending on your request.

If you requested a refund for a one-time case unlock, the associated AI-generated case analysis and appeal letter will no longer be accessible after the refund is processed.

Exceptions

Refund requests made beyond the 30-day window may be considered on a case-by-case basis but are not guaranteed. We reserve the right to deny refund requests if we detect fraud, abuse, or repeated refund behavior.

Questions?

If you have any questions about refunds, contact us at support@violationiq.com.